It is really hard, in a complex world, to provide the one word or one sentence answers we might like to. Animal Welfare is rich with this paradox and with answers that are Yes, No, and ten minutes long, all at once.
I just had a call with a shelter to discuss a new operations model they are considering. One of the committee members politely admonished that he was quite capable of processing one word or one sentence answers. And I love giving them, when it’s possible. But this committee member was asking questions about operations models that were akin to, “What is the meaning of life?” or “Does bleu cheese smell bad?”
Sometimes the answer is extremely complex and require a “Yes, but….” And the “but” requires a LOT of explaining. Sometimes the answer is dependent or qualified. “I like the smell of bleu cheese, but others do not, it’s a matter of taste.” It smell good or bad is too simplistic an answer.
Animal shelters have begun more effectively grappling with complex issues. For example, when I started over twenty years ago, the answer to whether pit bulls should be put up for adoption was a flat, “No”. One word answer, all day long. The false choice offered was that the only alternative to “no” was “yes”. In fact, this is the choice still offered by many on both sides of the answer.
Of course, the answer is, “It depends. It depends on the dog, the adopter, the family, the history, the community, the competence of the adoption technician….” That’s also the complex answer for whether Labradors or Chihuahuas should be adopted. It’s a gray, verbose world.
When asked, “Couldn’t we just apply management model X to the current operations instead of making an investment in future operations that are different,” My answer was both yes, no, and long, with multiple analogies. There we a lot of moving parts and when you are talking about millions of dollars and thousands of animals, a one word answer is the wrong answer to give.
I will admit that I also tend to answer what will or should be the next question while answering the first or answering the question that should have been asked. That can probably be annoying. But why waste time and language on an incomplete answer or an answer which doesn’t really move things along? We’ve got words, we should use them.
When someone asks, “Is that Pit Bull up for adoption?” I’m going to continue to answer the question they are really asking: “Can I adopt this Pit Bull?” Well, that might be a completely different answer.
And when someone asks me if I can distill complex, highly variable outcomes based on diverse inputs and expectations, I’m going to give them the long answer it deserves. Unless I give them the short answer it deserves. No. I can’t do that.
But if you want the long and correct answer, listen carefully, and try to keep up. Because I’m quite capable of processing and transmitting complex and comprehensive ones.